Shipping & Returns

 

Shipping Domestic

All prices on the website are in sterling.

Standard delivery for UK orders is a flat rate of £3.95 Goods are usually sent out within 24 hours and arrive within 3-5 working days.  If you need something urgently please email us and if the items are in stock we can usually get them to you the next day. 

Shipping International

At the present time we do not ship internationally.

Returns

f you need to cancel your order please email us and if your order hasn't been sent yet we can give you a full refund.  If it has been sent then we can refund you as soon as we receive the order back.  Unfortunately we are not able to cover your postage for returning goo

We want you to be completely happy with your purchase but if you're not then you can get a full refund if you return it to us, unused and in the original packaging within 14 days. Please email us on Juliette.goggin@gmail.com and we will send you a returns form with your order details.  Please complete the form and put it with the goods you wish to return.   We advise you to request proof of postage when sending as we can't be responsible for anything until it reaches us.  This does not affect your statutory rights.

Please note that due to the handmade nature of some products , primarily ceramic items, they may vary from the images shown. We do our very best to provide information and pictures that reflect the products we sell but some variation may be unavoidable. We hope that customers understand this.